Sound comes through the speakers perfectly fine. Recently, the audio coming through my earbuds/headphones sounds really quiet and distorted ; unfortunately, it didn't happen after any big update (to my knowledge), just all of a sudden, so I'm not entirely sure if it's a driver update issue. The speakers function properly, but my headphones are producing an awkward sound. If the information I've provided was helpful. That I feel is the best route to go. I've looked at the available software for my product, though there are three different BIOS updates, and I'm not exactly certain which one I should install. It is great to have you back. Thank you for replying with this detailed response. The Corsair headset microphone doesn't pick up any sound If so, the issue may be caused by the latest iCUE software update coming into conflict with your Windows build. Via HD Audio Distorted for Headphones in Sound & Audio Hello all! Select the device you want to troubleshoot and then continue through the troubleshooter. Fix a common issue with the bad sounding audio with Bluetooth speakers and headphones on Windows 10 Didn't find what you were looking for? I have been looking at updating them, but I cannot find my ROM family SSID. give us some reinforcement by clicking the solution and kudos buttons. Please send my thanks to Riddle_Decipher. Click the speaker icon in the system tray and from the list of audio input/output devices, check if your device is listed twice, or if it’s listed but the system’s built-in speakers are selected. Operating System: Microsoft Windows 10 (64-bit) I own a HP Pavilion all-in-one computer. ‎02-24-2018 - edited I must let you know that the ROM SSID is only important when you are downloading the BIOS update from the 3rd party website. Here's a screenshot of the three options I'm given: I recommend clicking on details under each BIOS and go through the details to understand what each bios was released for. that'll help us and others see that we've got the answers! If you would like to thank me for my efforts to help you. I reinstalled my audio drivers anways and that didn't seem to do anything. Is the audio issue related to the headphone jack? I will most definitely look into getting USB headphones, as that is likely the most economic resolution (as you mentioned). The audio troubleshooter might be able to fix audio problems automatically. If setting your audio device as the default device doesn't help, continue to the next tip for additional troubleshooting. Some speakers and headphones end up registering as two different devices. Simply ask a new question if you would like to start the discussion again. They will be happy to assist you immediately. If this helps, please mark this as. Recently, the audio coming through my earbuds/headphones sounds really quiet and distorted ; unfortunately, it didn't happen after any big update (to my knowledge), just all of … If your audio driver or software does not support the current audio format you have, sound issues such as static or stuttering would happen. Unfortunately, no noticeable improvements have been made. As @Riddle_Decipher is out for the day, I am responding on his behalf. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Kudos to you for a job well done. as they are usually released to fix certain issues, also, you may want to install the latest version of bios on your device. I have not updated my BIOS as of yet. If this helps,  to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. That said, if the issue is limited to headphones, I recommend checking with an alternate device to identify the issue. Another good workaround would be is to get a pair of good USB headphones from a reputed online portal like Amazon or eBay or a local store like Best Buy or Staples and plug it to your computer and use it. I am trying to save you some money by keeping your best interest in mind. I own a HP Pavilion all-in-one computer. as it will help several others with the same issue to get it resolved without hassles. If your Windows build number is 1903 or later, it could be causing issues for the Corsair audio device drivers. Followed by clicking on the "Accept as solution". Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: While you respond to that, here's what you need to know: Audio devices might need to be disconnected from the computer during the troubleshooting process. † The opinions expressed above are the personal opinions of the authors, not of HP. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 07:57 AM If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. As I understand the sound on your device is distorted. I hope the product works great and stays healthy for a long time. Select Audio Device. I've tried looking up my product to find the motherboard specifications, but I wasn't able to find anything. feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below. The good news is, you can fix sound distortion and static in Windows 10 by tweaking your sound settings. Thanks for the tips, however Device Manager (win 10 v1803) is clean including Realtek High Definition Audio Deviice. That said, if you’re experiencing static, random cracks and pops, or distorted sound in Windows 10, try this fix anyway. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.. We should mention that, as far as we can tell, the problem only seems to occur on systems that have Realtek soundware. Modern high-end Bluetooth headsets support AptX, an audio codec compression scheme that offers better sound quality. Bluetooth is confusing. I have standard Realtek HD Audio. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge. It has been an absolute honor to share this platform with you and fabulous to work with you.:). it's possible the audio jack on your device requires a replacement: HP Support can be reached by clicking on the following link: * Enter Product number or select to auto detect, * Scroll down to "Still need help? Raising and lowering volume slider in Sound Mixer does not fix the problem. So if this helped and the USB headphones resolve the issue, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. The regular hardware diagnostics don't find … You've displayed great commitment, good technical expertise and immaculate attitude to try and fix the issue. I will convey your best wishes to @Riddle_Decipher. I've updated my BIOS with the correct version. This is cost effective and economical as repairing it could be a costly affair, especially if the computer is out of warranty. ‎02-20-2018 Take care, stay healthy, keep smiling big and do have a blessed year ahead. You could contact Hp phone support as suggested by him and get it repaired. I own a HP Pavilion all-in-one computer. Complete the form to select your contact options". I really appreciate the help you have given me. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. I've been reading that Windows 10 (new super-update) is the culprit. 07:58 AM. Should I take your previous advice and see if I can get the audio jack fixed (or replaced entirely)? Any suggestions on where I can find my ROM family SSID? I will try to describe what I hear, based on the audio coming from "Pull me Under" - Dream Theater - - YouTube: - Audio is distorted - There is that "low-quality mp3" kind of effect - I can hear noise instead of high-frequency sounds (like cymbals, for example)