A Top 20 Leadership Training Company that’s home to award-winning courses that enable organizations to achieve new levels of performance by changing employee behavior. Summary of Kerry Patterson’s Crucial Accountability by Milkyway Media Book Review: Crucial Accountability(2014)was written by the founders of the management consulting firm VitalSmarts as a companion book to Crucial Conversations: Tools for Talking When Stakes Are High (2013). This workshop builds on the skills learned in Crucial Conversations and introduces a powerful set of new skills to resolve your most challenging accountability issues. Crucial Accountability gives leaders simple, effective tools to address tough problems and move to resolution.” —Quint Studer, CEO, Studer Group and author of Hardwiring Excellence PPatterson_FM.indd iiiatterson_FM.indd iii 44/17/13 9:46 AM/17/13 9:46 AM “There is no way to overestimate the power of language and conversation to transform our lives. Crucial Conversations Summary. ABOUT VITALSMARTS. Crucial Accountability Model – A visual reminder of your newly learned skills to help you hold others accountable—no matter power, position, or authority. About The Authors: The authors are four corporate trainers who founded VitalSmarts, a business consultancy providing corporations and executives with the tools and knowledge to be more effective at work. Why Mastering Crucial Converastions?